Privacy Notice

Privacy notice

Protecting your privacy

Last updated: 12 June 2020

Protecting your privacy is extremely important to us. This notice will help you understand the purposes for which we collect, store and use your information. We will keep your information confidential. 

We have tried to make this notice as clear as possible, but if there is something we have not explained well, please contact us at

1 What is this notice about?

In summary:

We want you to understand what kind of personal information we collect and what we do with it. This notice is part of our contract with you and it may change from time to time.

1.1 This privacy notice forms part of our contract with you. You should read it along with our Website Use Terms.
1.2 From time to time we may have to amend this notice to accommodate changes in our services, or if legal requirements change.

2 Who are you sharing your information with?

You are sharing your information with Food24 and New Media, a division of Media24 (Pty) Ltd. Sometimes we may need to share your personal information with others to provide our services, or if we are legally required to.

2.1 You are sharing your information with Food24 and New Media, a division of Media24 (Pty) Ltd.
2.2 We do not sell or otherwise share your information with third parties aside from the sharing described in this section. In particular, we do not share information with third parties for their direct marketing purposes, unless you have given us consent.
2.3 If you are making use of a service provided by a third party via our site, you may be providing your personal information to them. They are responsible for ensuring that your information is protected.
2.4 Sometimes we may need to disclose your information to a third party if:
2.4.1 we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or a government request;
2.4.2 to enforce our contracts and policies;
2.4.3 to protect the security and integrity of our website;
2.4.4 to protect ourselves, our other users and the public from illegal activities; or
2.4.5 to respond to an emergency which we believe in good faith requires us to disclose information.
2.5 If we go through a corporate sale, merger, reorganisation, dissolution or similar event, your information may be part of the assets transferred or shared in connection with the due diligence for any such transaction. Any acquirer or successor of Food24 or New Media, a division of Media24 (Pty) Ltd, may continue to use the information as explained in this notice.

3 What information do we collect and why?

We collect personal information when you register as a user on the website or if you post a review or comment.

We also use cookies on our website.

3.1 When you register as a user on the website, we collect information directly from you, for example:
3.1.1 your name;
3.1.2 contact details such as e-mail addresses and telephone numbers;
3.1.3 location information such as the city that you live in;
3.1.4 your username and password.
3.2 When you post a review or a comment, you give us permission to publish it.
3.3 We collect this information so we can communicate with you (for example, if you sign up for our newsletter) and to correctly credit your content on our website.
3.4 We make use of cookies on our website to identify your web browser, to analyse how our website performs and are used, and to make improvements to ensure that our website is useful, effective and efficient.

4 Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

4.1 You have the right to:
4.1.1 ask what personal information we have about you;
4.1.2 ask what information was sent to our service providers or any other third party;
4.1.3 ask us to update, correct or delete any out-of-date or incorrect information we have about you;
4.1.4 unsubscribe from any direct marketing communications we may send you;
4.1.5 object to the processing of your personal information.
4.2 It can take us up to 21 days to respond to your request.
4.3 You can request access to the information we have about you or correct your information by contacting
4.4 We may ask you to prove your identity before we process your request.

5 We will try to keep your information secure

We have implemented security safeguards to protect your information, but we cannot guarantee 100% security.

5.1 We have implemented reasonable security safeguards to protect your information.
5.2 But no system is perfect, and no service is 100% secure. So while we will do everything reasonably necessary to secure the information, we cannot guarantee that unauthorised access, hacking, loss of information or a data breach will not take place.

5.3 Please let us know right away if you think that your profile has been compromised. For instructions for changing your password, click here.


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