The Italian Kitchen

 
 
21 Tokai Road
Tokai, Cape Town
Western Cape
 
021 713 4218
 
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Italian
     
    4 reviews
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The Italian Kitchen 3out of 5 based on 4 ratings. 4 user reviews.
 
Price Range: Reasonable
Seating: 30+
 
  • Licensed
  • Child Friendly
  • Accept Credit Cards
  • Take-Aways
  • Booking Required
  • Parking
 

Recent reviews

 
 
Drew
Wednesday, August 13, 2014
I must agree with the previous review. We used to dine or order take-aways from Italian Kitchen Tokai at least twice a month. And ever since Paul left to look after Lakeside & Newlands, the quality of both service and food has taken a serious dip. We have moved to alternate restaurants further up Tokai Road. Paul - please come back and turn Tokai back around!
1 The Italian Kitchen
 
The Crew x
Tuesday, August 12, 2014
We have had so many Very good experiences at IK in Tokai - far too many to mention. On Friday 01 01st August we made a booking for 12 people preparing ourselves for a great foody experience since some of my guests had not been there before. Orders placed , and served we were ALL very disappointed in the quality of the food ........ there was not much effort made in the presentation , the pastas was dry , the pizza ( my favorite) was soggy and unpalatable. We obviously complained and was told by the young waitress " sorry about your food should I take it away" not " apologies can we help you with something else " or " I will let the chef know" nothing like that VERY disappointing - we then discovered after having asked to see Paul who owns the restaurant the lady representing him was his wife - who in our opinion was extremely unprofessional and not well presented.........She did not offer to right the wrong nor did she apologise - which we know if Paul had bee there he would have done better - sorry Italian Kitchen TOKAI you will not be seeing us again. I my opinion too much time is being spent on making the other 2 work and the one is being neglected........ and also thank you for the water which we asked for and never served !!!!!! Not Again ...........
1 The Italian Kitchen
 
david hayward
Saturday, July 12, 2014
We visited the Italian kitchen in the old bakery in lakeside tonight. My wifes starter of roast vegetable salad was really nice but would have been a whole lot better if the chef had taken the peel off the butter nut, Both main courses were good, a mushroom and chicken pasta and a vegetarian pizza. The problem with the evening was two fold, the service was terrible, a willing but badly trained waiter, we never did get the dessert we ordered and mid way through our meal a dog bed was deposited behind my chair and in was carried a dog. I have 4 dogs but animals in a restaurant is a definite no. We certainly would not rush back.
2 The Italian Kitchen
 
 
 
These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
 
 

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The Italian Kitchen

 
Drew
13/08/2014 10:56
I must agree with the previous review. We used to dine or order take-aways from Italian Kitchen Tokai at least twice a month. And ever since Paul left to look after Lakeside & Newlands, the quality of both service and food has taken a serious dip. We have moved to alternate restaurants further up Tokai Road. Paul - please come back and turn Tokai back around!
1 The Italian Kitchen
 
The Crew x
12/08/2014 12:18
We have had so many Very good experiences at IK in Tokai - far too many to mention. On Friday 01 01st August we made a booking for 12 people preparing ourselves for a great foody experience since some of my guests had not been there before. Orders placed , and served we were ALL very disappointed in the quality of the food ........ there was not much effort made in the presentation , the pastas was dry , the pizza ( my favorite) was soggy and unpalatable. We obviously complained and was told by the young waitress " sorry about your food should I take it away" not " apologies can we help you with something else " or " I will let the chef know" nothing like that VERY disappointing - we then discovered after having asked to see Paul who owns the restaurant the lady representing him was his wife - who in our opinion was extremely unprofessional and not well presented.........She did not offer to right the wrong nor did she apologise - which we know if Paul had bee there he would have done better - sorry Italian Kitchen TOKAI you will not be seeing us again. I my opinion too much time is being spent on making the other 2 work and the one is being neglected........ and also thank you for the water which we asked for and never served !!!!!! Not Again ...........
1 The Italian Kitchen
 
david hayward
12/07/2014 08:28
We visited the Italian kitchen in the old bakery in lakeside tonight. My wifes starter of roast vegetable salad was really nice but would have been a whole lot better if the chef had taken the peel off the butter nut, Both main courses were good, a mushroom and chicken pasta and a vegetarian pizza. The problem with the evening was two fold, the service was terrible, a willing but badly trained waiter, we never did get the dessert we ordered and mid way through our meal a dog bed was deposited behind my chair and in was carried a dog. I have 4 dogs but animals in a restaurant is a definite no. We certainly would not rush back.
2 The Italian Kitchen
 
Ingrid
13/01/2014 03:23
Amazing food, amazing service, was told the owner has opened other Italian Kitchens Well done to all
5 The Italian Kitchen
 
 
 
 
These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
 
 

 

 
 

 

 

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