The Italian Kitchen

 
 
21 Tokai Road
Tokai, Cape Town
Western Cape
 
021 713 4218
 
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Italian
     
    13 reviews
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The Italian Kitchen 3out of 5 based on 13 ratings. 13 user reviews.
 
Price Range: Reasonable
Seating: 30+
 
  • Licensed
  • Child Friendly
  • Accept Credit Cards
  • Take-Aways
  • Booking Required
  • Parking
 

Recent reviews

 
 
Great evening
Monday, September 15, 2014
My family of 7 and my overseas guest dined at the Italian Kitchen on Saturday evening ( all separate bookings) and due to the bad reviews of people who have been I was rather two minded. But having said that, on more than one occasion prior to Saturday evening we enjoyed the Italian Kitchen very much - none the less I made the booking and not surprisingly had a fabulous evening - the food was good the waitrons attentive a pleasant atmosphere a good experience over all. Why there was such negative reviews is beyond my understanding. To "owner" we will be back over and over again, and since you opened the "door" to face to face criticism thank you
5 The Italian Kitchen
 
owner
Saturday, August 30, 2014
I think I was misinterpreted in my previous comment. I would love to get to understand what happened and I promise that my intention would be to rectify the problem and to improve the offerings presented. If you knew me you would know I am not defensive. I would rather have discussed the matter directly to ascertain all the problems and to RECTIFY things and that is why I asked that I be contacted. I will do my utmost to make it up to the disappointed patrons. I am sorry that you had a bad experience and I would like to make it up to you. As for my wife, I thank the previous reviewer as she is always well presented.
0 The Italian Kitchen
 
what a night
Friday, August 29, 2014
There is Freedom of Speech and then there is Personal! Clearly someone out there does not know Pauls wife! She is impeccable well tuned out! 'what a night' negative comments are of no concern, keep it REAL people this site clearly says F.O.O.D
5 The Italian Kitchen
 
 
 
These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
 
 

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The Italian Kitchen

 
Great evening
15/09/2014 07:50
My family of 7 and my overseas guest dined at the Italian Kitchen on Saturday evening ( all separate bookings) and due to the bad reviews of people who have been I was rather two minded. But having said that, on more than one occasion prior to Saturday evening we enjoyed the Italian Kitchen very much - none the less I made the booking and not surprisingly had a fabulous evening - the food was good the waitrons attentive a pleasant atmosphere a good experience over all. Why there was such negative reviews is beyond my understanding. To "owner" we will be back over and over again, and since you opened the "door" to face to face criticism thank you
5 The Italian Kitchen
 
owner
30/08/2014 09:19
I think I was misinterpreted in my previous comment. I would love to get to understand what happened and I promise that my intention would be to rectify the problem and to improve the offerings presented. If you knew me you would know I am not defensive. I would rather have discussed the matter directly to ascertain all the problems and to RECTIFY things and that is why I asked that I be contacted. I will do my utmost to make it up to the disappointed patrons. I am sorry that you had a bad experience and I would like to make it up to you. As for my wife, I thank the previous reviewer as she is always well presented.
0 The Italian Kitchen
 
what a night
29/08/2014 02:40
There is Freedom of Speech and then there is Personal! Clearly someone out there does not know Pauls wife! She is impeccable well tuned out! 'what a night' negative comments are of no concern, keep it REAL people this site clearly says F.O.O.D
5 The Italian Kitchen
 
Clayton
28/08/2014 03:46
Was concerned about the bad reviews Tokai was receiving, it had happened in the past but Paul put his hand up and sorted it out. To see him still paying attention makes me feel a lot better because as Avril stated he has always been on the ball and on hand. Italian Kitchen Tokai is a very special place for my wife and I and recommend it to anyone
4 The Italian Kitchen
 
Avril
28/08/2014 01:49
I am absolutely shocked at these bad rating. My family and I have supported Paul for a couple of years and have NEVER been disappointed. The food is amazing fresh and beautifully presented - the staff is friendly helpful and pleasant - Paul has always been "on the ball" he would accommodate you no matter what - he always made a plan. I believe "what a Night: must have this restaurant confused with another. We have only had great times at Italian Kitchen in Tokai- we have tries Newlands also just as fabulous - still have to try lakeside ........ Paul you keep up the good work we are all not disgruntled there are MANY people out there who will support you and your great establishment.
5 The Italian Kitchen
 
What a Night
28/08/2014 11:45
Paul: I am pleased to see that these reviews has caught your attention - Nowhere in my review do I say that Matthew was confronted - lets not drag "others" into this scenario ( shoulder shrugging and rolling of the eyes in my opinion is a response) Paul your response is one of defense, which surprises me , as we have gotten to know you over the years , and your response is not what we expected. An apology would have had us back , but now NEVER !!! We will however remember the good old days at IK Tokai ..........
1 The Italian Kitchen
 
Paul
27/08/2014 01:04
I am the owner of the restaurant and am extremely concerned about the last few reviews. We did not have a 12 seater on the evening in question and Matt is also confused about the review. Please contact the restaurant as I would like to ascertain the problem in more detail. Thanks.
3 The Italian Kitchen
 
What a night
27/08/2014 09:21
Apologies this should have been Tokai and not Lakeside ....... Lakeside I have to admit is probably heading in the same direction - Newlands still good - not sure how long for - Mores the pity!!!!
1 The Italian Kitchen
 
What a night !!!!
27/08/2014 08:53
Once again the Italian Kitchen comes u under the spotlight, this time for all the wrong reasons. We dined at the one in Lakeside last week , and all I can say it was one of the worse experiences ever. The food arrived cold and late....... the pastas were dry and tasteless , the pizzas were "tough" and soggy. WHATS HAPPENING ITALIAN KITCHEN!!!!!!! ........... bring Paul back. The evening turned out to be quite unpleasant. We ordered beers and water which was never served - not even the beers which was a paying item - can understand about the water .... your waiter Matthew was so apologetic and quite embarrassed to say the least. The woman who now "runs" the place is quite useless and not very presentable ...... could make an effort with her appearance - we believe she is Pauls wife - sadly as he is on the ball and really great. Bring him back !!!!
1 The Italian Kitchen
 
Drew
13/08/2014 10:56
I must agree with the previous review. We used to dine or order take-aways from Italian Kitchen Tokai at least twice a month. And ever since Paul left to look after Lakeside & Newlands, the quality of both service and food has taken a serious dip. We have moved to alternate restaurants further up Tokai Road. Paul - please come back and turn Tokai back around!
1 The Italian Kitchen
 
 
 
 
These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
 
 

 

 
 

 

 

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