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There is nothing more irritating than people who want great service for nothing. Maybe if you tip waiters your service would improve along with your experience. Most waiters work hard for their money running around on their feet all night/day and mostly for minimum wage or tips only. Think about your part in the interaction between your and who serves you in future and show some appreciation. We need to be educated in this country about tipping. I say go waiters have your say! Rock on! P.S I am not a waiter!
Mandakini : November 26, 2008
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I can tell you they are passionate about their business so give the guys a chance. I think to tip here is educational. I have just returned from Australia and there they do not tip, they earn a salary per hour. Perhaps the bill needs to state eg. 10% tip normal, 15% exceptional - just a suggestion. The other thing is that if you want to be so hoiti toiti then don't eat at Cuba!! Cuba is what you see you get and if you gonna complain ... Well go to Cuba on the time machine .. go back a few years and see.
Julie : October 29, 2008
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Had a booking for a tonight - 20 people, at 10am, they call us to tell us we have to eat off the set menu. They couldn't do this yesterday. Not impressed!
Cancelled, don't know if any of us will ever go there again, sad cause I've never even been there!
Llewellyn : October 03, 2008
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Dear Andy..
As much as countries, people and places differentiate, so does people's opinion and experiences and the way they think it should be. I do agree that a communication gap existed between us and our clients about our company policies and that is the reason for all the misunderstandings. I have made it my mission to get rid of this gap and make sure that everyone knows what to expect from the time that they make their booking or time of arrival. I do not only recommend the restaurant to friends but bring my family here so I would suggest to come and experience it for yourself and then form an opinion.
I truly hope this is enough reinsurance for you to come and join us.
Regards
Management
Richard : September 03, 2008
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We were really looking forward to eating at Cape to Cuba and hoping that at last Cape Towns rapid slide in the quality of its restaurants was starting to be reversed but after reading most of these reviews I can't look forward to it without trepidation. Can the management give the readers of this site any reassurance that staff, kitchen, food quality and management issues have been addressed to the point that they would actually invite people to eat at Cape to Cuba with confidence? We'd love to try it this weekend if we are given any reassurance at all!
andy : September 02, 2008
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You know before I came to Cape to Cuba I saw all these comments on Food24 but I had to actually go there myself to make up my own mind. When I arrived I received a very lovely welcome at the door, got seated by the manager on duty ( Richard, very polite and well mannered) ordered my food and drinks. Not too long and my drinks arrived. Food was divine. Instead of listening to other peoples reviews go to Cape to Cuba and decide for yourself. My experience was great and I would recommend Cape to Cuba to anyone. Thanks Martin.
Martin : August 30, 2008
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What a unique place to visit! Really enjoyed the diverse cocktails. A hit would definitely be the Cuban Revolution. Will definitely visit again!
Maricelle : August 30, 2008
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I was planning on taking my guests down to C2C but after reading the experiences of various customers I will definitely not be visiting anytime soon!
I am in shock by management's response.
Imagine telling a customer that she should expect her guests to stand when pre-booking for her birthday, irrelevant of it being a bar area. This would refute the need to pre-book! Further, allowing staff to make a scene because a customer doesn't tip! I worked as a waitress for years, you can't fly off the handle every time someone doesn't tip! And the rude way in which the replies are written. Whatever happened to the customer always being right! I guess it doesn't apply here!
C2C if you want regular customers, you better remember that Capetonians are fickle and word of mouth spreads very fast!
Jaqueline : August 29, 2008
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Cape to Cuba Long Street is a lovely place to visit. Great atmosphere and aesthetics make the brand a unique one...our highlight of our evening was little Che bar downstairs. It is a brilliant pre Cuba cocktail bar with delightfully friendly barman which made a special an unforgettable experience. Highly recommended. Douglas from Argentina.
douglas : August 27, 2008
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Cape to Cuba has a fantastic ambiance and probably the best live music in Long Street. Hats off to the band! You guys rocked our night!
Switched : August 27, 2008
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Thank you for your compliments on the decor. However - A note to all patrons:
We do not understand why management is not approached on the evening so that we can address the situation then and there. In so doing you will be helping us, instead of criticising afterwards.
Regards..
Management
Richard : August 25, 2008
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I went to Cape to Cuba for supper the other evening and I must say that the service I received was the best I have ever seen in any restaurant in Cape Town, people moan too much about small things. Stay at home if you know you gonna complain. Thanks Martin.
Martin : August 25, 2008
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The setting and decor is absolutely divine, however the service is bad, not very organised, waited more than 45 minutes between courses. Getting drinks at cigar bar took very long. The only time the staff seemed to work together was at the end of the night when it was clear they wanted to close or have their own party (not sure).
Rochelle : August 25, 2008
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It's a nice place, nice atmosphere but the service is really bad. Their staff really needs to be better trained...all of them including the one in Kalk Bay.
Hayley : August 21, 2008
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The music was incredibly loud and killed the dinner conversation. Service average. Would not rush back soon.
Peter : August 11, 2008
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Sure Calvyn, the barman may have been out of line to make a scene but perhaps you should consider whether you were out of line by not tipping. I realize this is not a blog but: A quick note to all people of Cape Town and South Africa for that matter who happen to stumble upon this: The job of a waiter or barman has become a profession to many of these individuals and they rely on these jobs to pay their way. Just like the CEO of a corporate company survives off of his income. Just because a tip is not enforced on your bill it doesn't mean you can pretend not to know about it. These working citizens deserve to be recognized for their efforts and service which everyone would suffer without. Reward your service. If you receive excellent service than tip over 10%. if not, the bare minimum is 10%. If people continue to tip 3-5 % then, like in America, a 20% service charge will be enforced on your every bill. You make that decision. Waiters and Barman deserve more respect, bottom line.
.. : July 28, 2008
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Never been here, but in my opinion, bad service and lack of understanding of customer expectations is a huge NEGATIVE!!!
Sounds to me like the staff need to be trained, and the kitchen needs to be revamped...(chef too)
Alistair : July 16, 2008
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I actually attended a party there two days ago. I must say we experienced the same kind of service.
It was really nice and we do go there often. But they have a kind of arrogance to their service.
My friend (whose party it was) ordered a drink and didn't tip. The barman made a big scene in front of everybody about it, not taking into account that he had already ordered 10 bottles of sparkling wine and platters of food. Also inviting approx 50 people to the venue increasing their revenue. But we unfortunately also had to stand most of the night and getting to the toilets from the one side is quite a mission.
Calvyn : July 14, 2008
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I think that the whole situation with the booking for the birthday part is just bad service on Cape to Cuba's part. If you can't provide seating then say so upfront. If it was me that wanted to host my party there I doubt I would want more then half my guests to be standing the whole night. Seems the service from your other branch has spread with the new franchise!
nina : July 14, 2008
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To Nikki et al reading the reviews of this establishment it seems that they are unclear what the service is that they are offering and what service the customer can expect. If it is a bar then they wouldn't book tables for 20 drinkers at the pub. If it is a restuarant then they should provide seated accommodation for all 20 guests. So they need to make it clear what service they are providing to the general public
Graham : July 10, 2008
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Definitely bad management in the instance of the 20 guests. It would've been quite easy to make it verey clear over the phone already that this was not a possibility. It smacks of "let's get the people in and worry about it later" type of business which is bad and has led to this bad review.
Very bad.
Lejane : July 10, 2008
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I also feel that it was the manager's responsibility to keep the customers happy. If they did not have enough space they should not have accepted the booking. Also when accepting the booking the manager should consider how much "space" to set aside for the booking. If it means booking the whole lounge then she had to see to it that it was done. How should the customer be responsible for this? This is an example of a very bad manager if you ask me that didn't do her job properly.
Annelene : July 10, 2008
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My review dated 7th July 2008. Apologies that I did not forward a rating.Well here goes...
Kind Regards
Heasther
heather : July 09, 2008
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We celebrated a birthday on Saturday 5th July 2008 and it was my first visit to your restaurant. We had a great waitron, Jakes if I recall a super guy with a great smile who catered to our needs. The food and dessert was divine! Great guys I will definitely visit again and again!
Thank you for making ouir evening sooooooo special.
Kind regards
Heather
heather : July 07, 2008
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Wow, I am still in shock from the way that my evening turned out last night. Last week while deciding on a place to celebrate my birthday I came across these reviews of Cape to Cuba in long street and thought that I would give them a try anyway. I had invited 10 family members and friends that had to travel a distance to come and join me for dinner. After waiting for an hour for our food and complaining numerous times i was told our food was "on the pass" Our food arrived after an hour and 20mins! Two meals were cold and had to be sent back. Seven people at my table had the prawn special but when the bill came we were charged for eight. I don't even want to repeat the explanation I received!
Not once through out the entire experience did the waitress apologise or did the hostess try and make the situation better.
Cindy : July 01, 2008
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A simply solution would be to hire the bar exclusively incurring the high premium costs which are involved, then you would be welcome to enjoy the full use of all 18 chairs and 4 tables which are available in the bar.
The selfishness of some people has obviously left a bad taste in the mouth.
jessica : June 25, 2008
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The manageress mentions "the ungrateful manner" in which she was approached. What does one expect when a booking for 20 is accepted by the manageress on Tuesday and a table of 6 is presented on Saturday? The manageress can't be shocked by these comments. It's her job to manage people's expectations, a simple apology would have gone a long way. Whether we were 10 or 30 mins late, surely this is why a telephone number is given when a booking is made, so that comment is null and void. Let's not forget who the customer is in this scenario. Dining out has an element of role playing which both patrons and staff adhere to. Let's face it, its not like eating at home, that's why we go out. The manageress did not fulfil her role in this case; to ensure the paying customers happiness and comfort. Attempting to shirk the blame is unprofessional.
Daniel : June 25, 2008
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We here at Cape to Cuba are more than happy to accommodate birthday's, which we find many people requesting to host in our Cigar Bar. Due to the fact that this area is allocated for drinking the seating space is limited, and so impossible to reserve seating space for 20 people unless reserved exclusively for the night, which comes at a premium cost. This was not the only birthday booking on the night and like all other bookings a couple tables were reserved as an area to meet and greet and has always been satisfactory as people tend to prefer to stand when the bar is as busy as it gets on Saturday nights. It seems obvious to most that when celebrating in a bar environment not all guests would be seated as they would if eating in a restaurant. The ungrateful manner in which I was approached, having kept the tables open for this booking which arrived half an hour late was inexcusable.
Our Cigar Bar is open for everyone to enjoy and so we make provisions to accommodate all parties.
Cape : June 25, 2008
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I celebrated my birthday at C2C's Cigar bar this weekend. I initially made a booking with the manageress for a group of 20 and she happily took the reservation. When I arrived at the bar on the night, they had only reserved one table with 6 seats. I then asked to speak to the manageress. I completely shocked by the rude manner in which she handled the situation. She was completely unapologetic and nasty in her tone as we spoke. She told me that they didn't have a capacity to make a reservation of 20 and didn't try to pacify the situation at all. When I asked her why she hadn't just told me this when I initially made the booking with her, she just brushed it off. I completely understand that the bar is small and was full on Saturday night, so I actually would have just been happy with an apology. But there was no apology, just bad attitude. I was always under the impression that in order to be a manageress, you needed to have good people skills. I was clearly mistaken.
nikki : June 23, 2008
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I am also a fan of Food 24. But I usually will only complain if I had a truly terrible experience. Most of my comments are positive and are there to congratulate a restaurant on outstanding service. In the day and age we live in you simply cannot leave valuables on a table, you are taking a risk. And I don't think that a restaurant can do more than, if they find your personal belongings, keep them safe until you collect them. This could never be a bad reflection on a restaurant.
I love Cape to Cuba. Well done guys !
Claire : June 17, 2008
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My phone was stolen here too. They said they would get back to me if they found it, and made it out to a lie. Is this normal for Cape to Cuba?
Mary : June 14, 2008
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I have to agree with Richard's comments. I love following Food24 to see people's reactions and thoughts on restaurants but I don't think it should be used as a medium to complain, because you woke up the next morning and thought the staff member had taken your cell phone. In order to improve matters, contact the restaurant directly, ask for management and voice your views/complaints through the correct channel. On the note of the cell phone, you were contacted on Tuesday and told it had been found and was being held in our safe. To date, it is still there.
Ryan : June 14, 2008
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On the note of June 9 2008, I served the table and was never informed of any of the below complaints but rather praised for the great evening. Even three days later I spoke to the client and she assured me that they had a great evening. On the cellphone matter, the client only left the premises at round about 1 in the morning, and the phone was found after they left by the runner and it was given to the waiter and placed in an envelope. I really feel personally touched by this issue because of the personal agreement between myself and the client on the night. I can give my personal assurance that no waiter or waitress working at Cape to Cuba will do such a thing.
Kind Regards....
Richard : June 12, 2008
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I was both pleased and disappointed. I had the live oysters to start, followed by the Puntas, and ended with a Banana Cubana, with added chocolate sauce. My starter and dessert were great, and whilst the main was tasty, the presentation was appalling. It looked like the kind of food they used to slosh onto our plates in boarding school. Some of the cocktails I had were great, 'cept the Cherry Bomb which tasted medicinal and the cherry at the bottom was a cheap and nasty version of a maraschino. My bill alone (just me on my own) came to R432 (excl tip) which left a bitter taste in my mouth because I didn't feel like I had had that kind of value. Our party's bill came to close on R3000. And then, to add insult to injury, my cellphone was knicked off the table while it was being cleared at the end of the evening, and there were still people sitting at the table. I really do feel that the Long Street branch is killing the brilliant reputation so painstakingly built up in Kalk Bay.
Chantelle : June 09, 2008
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These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
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