|
1 |
Unheard of value for Cape Town CBD, service excellent, unpretentious and truly worth every cent. Will be back again and again and ..... What better way to spend a summer day than sipping half price cocktails - not the watered down stuff served at Cubana up the road- and eating sushi. A great venue and alternative to the overpriced Waterfront
Gary : October 30, 2008
|
|
2 |
My favourite place for cocktails (especially the White Chocolate Martini), but don't go on a Sunday if you're not a patient person. The service was slow, the drinks took more that half an hour (each time we ordered!) and the sushi clearly all pre-made much earlier in the day. A very disappointing experience - especially for a regular! Well done though to the Manager on duty, who made a concerted effort to make sure his guests left with a smile anyway!
Jessie : October 20, 2008
|
|
3 |
First time at Beluga, entertained overseas guests. Service was good and attentive the food was really quite average, crayfish salad was accompanied by what looked like a prawn not crayfish. Oxtail was in fact a dry piece of steak with a slither of oxtail. Wine is ridiculously over priced. Total @ R1600 for dinner for 4, no deserts and only 3 main courses. Too expensive for my or my company's budget.
Fussy? : October 16, 2008
|
|
4 |
I have had numerous bad experiences at Beluga. The staff are so rude and full of themselves. The service is appalling. The food however is great - hence why we keep going back. Last friday my card was debited twice for the same amount. I called and tried to get hold of Chantelle the manager, she never even had the decency to come to the phone to apologise, but I could hear her relaying the message to her staff. This is not the first time it has happened. Our entire company go to Beluga regulary and we use it for most of our business lunches. We have agreed to boycott it from now on, until something changes.
kim : October 16, 2008
|
|
5 |
Had an unforgettably bad experience at Beluga last night. I am still trying to recover and will definitely not be going back. I ordered the sirloin and was presented with a piece of meat that was unquestionably well beyond its sell-by date. It baffles me how the person who cooked it could not smell that it had gone bad - perhaps they did and still served it in the hope that I wouldn't notice. I tasted a small piece, but even so am still (almost 12 hours later) trying to shake the nausea. I was offered an alternative, but no real apology - as if they deal with this kind of issue on a regular basis. To top it all, I was charged for the second meal (which I couldn't really eat given my nausea) - which was a few rand more than the sirloin. Suffice to say that I am now off red meat, and definitely off Beluga! Quite a shame given that I'd gone there for cocktails regularly, and also had the occasional meal.
I concur with Richard below: never again!
Miranda : October 15, 2008
|
|
6 |
Hi Richard - please allow me to apologize for your poor dining experience. That is really not what we try and achieve here at Beluga. Please can I ask you to email me at craig@beluga.co.za so that I may get some further details and try and rectify this? We really do try, but sometimes we do make mistakes. Sorry again, Craig, Chef Proprietor
Craig : October 10, 2008
|
|
7 |
I was extremely disappointed with my experience at Beluga. The service was shocking and although the food was tasty it was minuscule to say the least. I ordered the line fish and the piece of fish was smaller than the potato it was perched on. Never again.
Richard : October 10, 2008
|
|
8 |
The greatest spot to hang out after work and chill with a soothing cocktail, on a Friday night!
Oscar the owner is a honey, great food, great company , what more can a girl ask for?
Kim : October 06, 2008
|
|
9 |
Great restaurant. Excellent food and service. But will someone please change the music! Every time I have been there Michael Buble's Going Home is played over and over and over again! Not sure if that is a ruse to get the patrons out? I've even complained to the waiters, but to no avail. Music can set the tone for the entire evening.
Cat : September 01, 2008
|
|
10 |
Beluga has a great sushi platter called the Blue Plate that is great value for money. Half price cocktails complement this meal. I recommend the Toblerone martini. If you don't like such sweet drinks then have the large mojito. Atmosphere is good for dinner. Music is Michael Buble the last time I went. Service has been generally good. The odd occassion it has slipped but after a report to the manager things seem to go back on course. Overall a recommendation for a pleasant sushi dinner with character.
Reviewer : August 31, 2008
|
|
11 |
Thank you so much for your wonderful compliments and also for all your support. We really apreciate it alot. The next time that you are at Beluga please give me a shout so that I can pop around. Look foward to seeing you. Once again thank you.
craig : August 28, 2008
|
|
12 |
Tracey and myself go regular to both your resturants and can only rave about the place.
It's like our second kitchen if you ask me. Keep up the work and will see you the weekend.
martin : August 28, 2008
|
|
13 |
Just a quick note from my side to apologize to any and all guests that were not seated at Beluga last night. We started the night fully booked and the rain surprised us, combine this with the fact that we had all these amazing Beluga Beautiful people as per normal that just did not want to go home, well, you get the picture. Anyway, I am really sorry and my partner Craig (the chef extraordinaire) has promised to make it up to any and all that suffered. Craig can be reached at craig@beluga.co.za
oscar : August 16, 2008
|
|
14 |
I went with two separate groups of friends last Friday night and we were horrified that neither the barman nor the waitresses brought us change when we ordered drinks/food. Even though it was only a few Rands here and there, everyone who worked there seemed to assume that no change was necessary! This happened with both sets of friends. Plus the waitress added on a 10% tip to one tables tab which is fine, but then asked if they wanted a tip to be added, hoping they'd not seen the 'open food' charge on the bill! Such a cheek!
Lauren : August 14, 2008
|
|
15 |
I have been to Beluga many times and at every visit, be it lunch or dinner, the service, ambience and food is brilliant. I was most impressed by one of your waiters who carried me out of the restaurant one evening when I was not feeling very well. Not sure what happened but I felt awful and he rescued me! Please thank him (he will remember me)! Otherwise, I will be back and this time will not have too many prawns for dinner and be carried out.
Orlanda : August 11, 2008
|
|
16 |
My fiance and I went to Beluga last night for dinner. We were very displeased with the service. There is such a thing as too much service; the waiter was at our table so many times that we might as well have joined us for dinner! I reassure you I am not being unreasonable.
We were asked more than four times by the waiter if we were enjoying our meal.
Our conversation was interrupted constantly. The waiter leaned over us to put drinks down on the table. When we finally told him we would call him when we need him for anything else, we were asked by someone else (I think the manager) if were enjoying our evening. The food was great though; and the drinks good to average. However Beluga just isn't a romantic restaurant.
Dane : July 27, 2008
|
|
17 |
Thanks Penny, appreciate the support. Dylan, let me apologize, I really appreciate any and all complaints and the time and effort taken by guests to make them. And yes, I agree that they give us an excellent opportunity to fix mistakes and grow our business. What I don't appreciate and can't condone is the uneducated and ill mannered attack on my business by people such as Michelle. But anyway, the sushi special was meant as a joke, a way to get some marketing out of responding to Michelle. Pop in for a beer at Beluga or Sevruga sometime Dylan.
oscar : June 30, 2008
|
|
18 |
Oscar you could give your sushi platters away and customers would still complain. This particular site is very disingenuous and any Tom, Dick or Harry can write whatever garbage they want. The restaurant industry is the only industry where the normal Joe suddenly becomes a moron. You must also remember that it can be disgruntled ex employees or competition that post nonsense. You offer good genuine specials and the public should be grateful for that. If I was you in future do not even bother to reply to the whingers because they will always whinge.
penny : June 27, 2008
|
|
19 |
Dear Oscar.
My ex-boss used to tell me (and anyone who offered complaints andor criticisms on our business) that complaints are the breakfast of champions. They provide us with a way to fix any problems. After all, if everybody who has a complaint about your restaurant never returns, your stellar statistics you quote in response to legitimate customer complaints, would wane pretty quickly. Perhaps you should focus on the content of our complaints and spend more energy in fixing your staff?s poor attitude (which seems to be coming from somewhere higher up). Listen to the customers who are taking the time and effort to let you know that all is not well in your business when it comes to quality of product and service delivery (the cornerstones of the success of your business and not the no. of hours you worked to get where you are!)
Dylan : June 27, 2008
|
|
20 |
Michelle, I have been sitting here for the last hour thinking on how to respond to you. Decided on keeping quiet, as I have nothing good to say, and my mother insisted on me having manners. I would ask every future and current guest of Beluga (almost 500 fantastic customers a day) to please call a manager, hostess or one of the partners in Beluga if there is anything you are not completely happy with in Beluga. We really believe that our guests are always right (except when they make vague, rude and unconstructive comments on the internet). We also strive for perfection as well as exceeding guest?s expectations but we do make mistakes sometimes, and we are always more than willing to rectify them. I am also happy to say that our R 99 sushi platter (26 pieces of awesome sushi that includes 6 pieces sashimi, 6 pieces rainbow rolls, 6 pieces nigiri, 4 pieces salmon roses and 4 pieces California rolls) has now reached the 3000 platters a month mark in Beluga. Hope to see you all there.
oscar : June 27, 2008
|
|
21 |
Went to Beluga for dinner with my friend. Food was very bad! The salmon's quality is questionable and the service is beyond poor.
Michelle : June 26, 2008
|
|
22 |
Hi Yoshiya. Please accept my humblest apologies for the manner in which my management and staff treated you. I have built Beluga around putting the guest first, and the service and attitude you received is completely unacceptable. Again, please and accept my apologies for the attitude, and if you could help me by sending me a description of the manager so that I can investigate further. As for the roe, we use imported Caplin and Salmon Roe, both imported. They are the small eggs. The larger ones found in SA, in my limited experience, is Trout eggs, and I found that most guests prefer the smaller ones. You can contact me at oscar@beluga.co.za.
Oscar : June 26, 2008
|
|
23 |
We ordered salmon roe nigiri but we were served black roe and not proper salmon roe, which I have eaten many times in Japan and elsewhere. The waiter told us that chef said the nigiri was in fact salmon roe. We told the manager when he came around to the table and he quite abruptly and impolitely told us that the dish was salmon roe and as caviar is expensive, he was not gonna serve it for the Sunday sushi special. Salmon roe is large orange eggs and has a bolder flavour than caviar. There are other possible explanations for the dish we were served, for example, Bowfin roe; Royal fish roe; or Lumpfish roe. We don?t appreciate this type of treatment and certainly don?t expect it from one of the ?top? restaurants in Cape Town. All we needed was the correct explanation and honesty. Unfortunately it turned out to be a bitter experience leaving us feeling hard-done-by. Mu review is based on previous points; atmosphere: great; service: average. Waiters are trying but efficiency and competency is a different question. How hard you try and how much it is actually working are completely different questions; sushi: nothing special about it. Salmon was good but rice was not cooked properly and too sticky and squashed hard together. Dealing with enquiry: poor. All they had to do was to listen to the customers, properly communicate with the head chef, and be honest and sincere instead of being hostile and defensive. We were not unreasonable at all.
Yoshiya : June 26, 2008
|
|
24 |
I was at this restaurant for the first time last night and I can't wait to go back there. The ambiance is great and the food superb.
Jackie : June 24, 2008
|
|
25 |
Great food and wonderful ambience and very buzzy on a Sunday night
Sheilah : May 30, 2008
|
|
26 |
Best sushi ever with a great variety and good gourmet value for money. The service is excellent.
Trudi : May 20, 2008
|
|
27 |
The best sushi in Cape Town. Amazing quality and freshness created by a true master, Beluga's sushi is the best kept secret in CT. And with their winter special of half price sushi and cocktails every day between 12 and 7 pm, it's also the best priced!
Christel : May 20, 2008
|
|
These reviews reflect the opinions of only those Internet users who have chosen to participate. The comments cannot be assumed to represent the opinions of 24.com, Media24, Internet users in general or the public as a whole. Food24 actively encourages restaurant owners to exercise their right to reply.
|
Licensed
Live Entertainment